The pace of digital transformation is accelerating, and IT Service Management (ITSM) is at the forefront of this change. This guide provides a comprehensive look into how generative AI is transforming ITSM by enhancing efficiency, improving service delivery, and driving better outcomes for businesses and their IT departments. This guide is essential for IT leaders looking to leverage AI to optimize their operations and transform their service management.
What You’ll Discover in This Guide:
- Delve into how AI can transform everyday IT tasks by predicting issues, automating workflows, and offering decision support, thus reducing downtime and operational costs.
- Step-by-step strategies tailored for IT environments, helping you implement AI smoothly and effectively to capitalize on its benefits from day one.
- Detailed case studies illustrating the profound impact of AI on ITSM, from reduced ticket volumes and faster resolution times to improved user experiences.
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About Freshworks Inc.
Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.