Handbook

How an AI-powered omnichannel solution can automate and scale customer support

REPORT HIGHLIGHTS

Top 3 challenges for customer service leaders

31.87%

of B2B support leaders surveyed agree that 24/7 support is the top expectation of customers

35.14%

of B2B support leaders surveyed say easy access to support is the most important in defining great CX

35.71%

of B2C support leaders surveyed say work overload is the biggest reason for agent attrition

Source: Freshdesk Customer Service Benchmark Report 2023

WHAT’S INSIDE

11 AI-driven automation strategies to easily scale customer service

Customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations.

This step-by-step guide dives into how AI-powered automation helps you bridge the gaps in customer support. Learn how AI-powered automation can enable you to:

  • Drive personalized resolutions via automated self-service
  • Raise agent efficiency with smarter ticket workflows and faster responses
  • Optimize operations with AI-driven performance insights

Find out more

Industry experts have spoken

Automate and scale customer service like a pro using AI

Only tactics. No fluff. Get this 11-step guide and learn how to:

  • Implement AI-driven chatbots for faster resolution times
  • Automate ticket management and amp up agent productivity
  • Leverage generative AI capabilities and help agents save time by up to 50%
  • Use AI to automatically surface performance insights for greater operational efficiency

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