Explore insights from Gartner on adopting digital-first customer service solutions
Read the report to learn:
- Why the future for customer service is increasingly digital-first and self-service
- How siloed initiatives have resulted in disparate customer journeys and poorer experiences with multiple contacts for issue resolution
- Why Freshworks was recognized as a Representative Vendor in digital customer service and support
Gartner, Market Guide for Digital Customer Service and Support, David Norrie, Steve Blood, 18 September 2023.
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